1. Overview

At Ved Supermarket, we strive to ensure customer satisfaction. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are accepted.

2. Return & Exchange Eligibility

We offer returns or exchanges within 2 days from the date of delivery.

To be eligible for a return or exchange:

• The item must be unused and in the same condition as received
• The item must be in its original packaging
• Proof of purchase (invoice/order ID) is required

3. Non-Returnable Items

Certain products are not eligible for return or refund, including:

• Items purchased on sale or discount (unless defective)
• Perishable goods (if applicable)
• Personal care items (if opened/used)

These exclusions will be clearly mentioned at the time of purchase.

4. Damaged or Defective Products

We only replace items if they are defective, damaged, or incorrect.

If you receive a damaged or defective product, you must notify us within 48 hours of delivery with supporting images.

5. Return Process

To initiate a return or exchange:

1. Contact us at support@vedsupermarket.shop
2. Provide order details and reason for return
3. Our team will verify and approve the request

Once approved, instructions for return pickup or shipping will be provided.

6. Refund Process

After receiving and inspecting the returned item:

• You will be notified via email about approval or rejection
• If approved, refunds will be processed within 5–7 business days
• Refunds will be issued to the original payment method

7. Late or Missing Refunds

If you have not received your refund:

• Check your bank account again
• Contact your payment provider
• If the issue persists, contact us at support@vedsupermarket.shop

8. Cancellation Policy

Orders can be cancelled only before they are dispatched.

9. Contact Us

For any queries regarding returns or refunds:

Email: vedsupermarketahemdabad@gmail.com

Address: A-71 KRISHNAKUNJ SOCITY AHEMDABAD

contact :- 8866708866