Terms and Conditions Page

Welcome to Ved Super Market. By placing an order with us, you agree to the following terms and conditions.

1. General

• Ved Super Market is an independent seller and not an agent of any marketplace.
  
  
• All products are sold directly by Ved Super Market.
  
  
• We reserve the right to update or change these terms at any time without prior notice.
  
  

2. Pricing & Orders

• All prices are listed in INR (₹).
  
  
• Orders will be confirmed only after successful placement.
  
  
• Ved Super Market reserves the right to cancel or refuse any order due to stock unavailability or pricing errors.
  
  

3. Minimum Order Value

• Minimum order value is ₹500.
  
  

4. Shipping Policy

• Free Shipping on orders of ₹500 or above.
  
  
• Orders below ₹500 will incur an additional ₹100 shipping charge.
  
  
• Delivery time may vary depending on location and product availability.
  
  

5. Cash on Delivery (COD) Policy

• Cash on Delivery is available for eligible orders.
  
  
• A COD charge may apply depending on order value and location.
  
  
• Customers must ensure availability at the delivery address.
  
  
• Ved Super Market reserves the right to disable COD for certain customers or orders.
  
  

6. Prepaid Order Policy

• Prepaid orders are processed on priority.
  
  
• Once a prepaid order is confirmed, it cannot be cancelled after dispatch.
  
  
• Refunds (if applicable) will be processed within 5–7 business days.
  
  
• Customers must provide correct payment details and transaction proof if required.
  
  

7. Order Cancellation

• Orders can be cancelled only before dispatch.
  
  
• Once shipped, cancellation is not allowed.
  
  

8. Returns & Refunds

• Returns are accepted only in case of:
  
  
  • Damaged products
    
    
  • Wrong items delivered
    
    
• Customers must report issues within 24 hours of delivery with proof (photos/video).
  
  
• Refunds will be processed after verification.
  
  

9. Customer Responsibility

• Customers must provide accurate address and contact details.
  
  
• Ved Super Market is not responsible for delays caused by incorrect information.
  
  

10. Liability

• Ved Super Market shall not be held responsible for:
  
  
  • Delivery delays due to courier issues
    
    
  • Natural disasters or unforeseen circumstances
    
    

11. Contact Information

For any queries or support, please contact:
 Ved Super Market
 Phone/WhatsApp:8866708866

Return Request Time

• Customers must raise a return request within 24 hours of delivery
  
  
• Requests after this period will not be accepted
  
  

Proof Requirement

• Customers must provide clear photos or videos as proof of the issue
  
  
• Without proof, the return request may be rejected
  
  

Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
  
  
• Perishable goods (like groceries, food items, etc.)
  
  
• Products damaged due to customer misuse
  
  
• Items purchased under special offers or discounts (unless damaged)
  
  

Refund Process

• After verification, refunds will be processed within 5–7 business days
  
  
• Refunds for prepaid orders will be credited to the original payment method
  
  
• For COD orders, refund may be provided via bank transfer or store credit
  
  

Replacement Policy

• In some cases, a replacement product may be provided instead of a refund
  
  

Important Note

Ved Super Market reserves the right to approve or reject return requests after inspection.

If you want, I can now:

• Combine everything into a final ready-to-use legal document
  
  
• Add GST invoice policy
  
  
• Make a short WhatsApp version (very useful for customers)